Terms and Conditions
These terms and conditions govern your use of Casoola and all gaming services provided through this platform. By creating an account and accessing our casino services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions in their entirety. Casoola reserves the right to modify these terms at any time, and continued use of the service constitutes acceptance of any changes.
Account Registration and Eligibility
To participate in gaming activities at Casoola, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. You are responsible for providing accurate, current, and complete information during the registration process. Each player is permitted only one account, and creating multiple accounts may result in suspension of all accounts and forfeiture of winnings. You must verify your identity by providing valid documentation when requested, including but not limited to government-issued identification, proof of address, and payment method verification. Casoola casino terms and conditions prohibit account sharing, and you must keep your login credentials confidential at all times. Accounts registered by residents of restricted territories will be closed, and any funds may be forfeited in accordance with applicable regulations.
Deposits, Withdrawals and Wagering Requirements
All financial transactions must be conducted using payment methods registered in your own name. The minimum and maximum deposit and withdrawal limits vary depending on the payment method selected, as outlined in the table below.
| Payment Method | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Maximum Withdrawal | Processing Time |
|---|---|---|---|---|---|
| Credit/Debit Card | $10 | $5,000 | $20 | $5,000 | 3-5 business days |
| Bank Transfer | $20 | $10,000 | $50 | $10,000 | 5-7 business days |
| E-wallets | $10 | $5,000 | $20 | $5,000 | 24-48 hours |
| Cryptocurrency | $20 | $10,000 | $20 | $10,000 | 1-24 hours |
Bonus funds are subject to wagering requirements before withdrawal is permitted. Standard wagering requirements are set at 35 times the bonus amount unless otherwise specified in the promotional terms. Casino terms and conditions stipulate that different games contribute varying percentages towards wagering requirements: slots contribute 100%, table games contribute 10%, and live dealer games contribute 10%. Maximum bet limits apply when playing with bonus funds, typically set at $5 per spin or 10% of the bonus amount, whichever is lower. Withdrawal requests are processed within the timeframes specified above, though additional time may be required for verification procedures. Casoola reserves the right to request additional documentation before processing withdrawals and may impose limits on withdrawal amounts per transaction, day, week, or month.
Responsible Gaming and Account Restrictions
Casoola is committed to promoting responsible gaming practices and provides tools to help you maintain control over your gambling activities. You may set deposit limits, loss limits, wagering limits, and session time limits through your account settings. Self-exclusion options are available for periods ranging from 24 hours to permanent closure. Once a cooling-off period or self-exclusion is activated, it cannot be reversed until the specified period expires. During self-exclusion, you will not receive any marketing materials, and attempts to open new accounts will be prevented. Casoola casino terms and conditions require that we monitor player behaviour for signs of problem gambling and may impose restrictions or close accounts if we believe a player is at risk. Reality checks appear at regular intervals during gameplay to inform you of time spent and money wagered. You acknowledge that gambling should be treated as entertainment and not as a means of generating income.
Game Rules and Dispute Resolution
All games available at Casoola operate using certified Random Number Generator technology to ensure fair and random outcomes. Game rules, return to player percentages, and volatility information are accessible within each game’s information section. In the event of a malfunction, all affected game rounds and pays are void, and affected bets will be refunded. Incomplete games will remain open for 90 days, after which they will be settled based on the game state at the time of disconnection. Casino terms and conditions specify that Casoola’s decisions regarding game outcomes and account matters are final. Should you wish to dispute a transaction or game result, you must contact customer support within 14 days of the incident. All disputes will be investigated thoroughly, and you will be notified of the outcome within a reasonable timeframe. If a dispute cannot be resolved through customer support, you may escalate the matter to the relevant licensing authority. Screenshots, transaction IDs, and detailed descriptions of the issue will assist in the resolution process.
Prohibited Activities and Account Termination
Certain activities are strictly prohibited under these terms and conditions and may result in immediate account suspension or permanent closure. Prohibited activities include but are not limited to fraudulent behaviour, collusion with other players, use of automated betting systems or bots, exploiting software vulnerabilities, money laundering, charging back legitimate transactions, abusive behaviour towards staff, and providing false information during registration or verification. Casoola reserves the right to withhold withdrawals and confiscate funds if prohibited activities are detected. Any winnings obtained through fraudulent means will be voided, and legal action may be pursued where appropriate. The casino may terminate your account at any time with or without notice if you breach these terms and conditions. Upon termination, any remaining balance in your account will be returned to you unless funds are subject to investigation or have been obtained through prohibited means. Casoola casino terms and conditions also permit account closure for commercial reasons, in which case your balance will be returned in full after deducting any applicable fees or charges.