Terms and Conditions

This document outlines the terms and conditions governing the use of Casoola casino platform. By registering an account and accessing our services, you acknowledge that you have read, understood, and agreed to be bound by these provisions. These terms apply to all users accessing the platform from any jurisdiction where online gambling is legally permitted.

Account Registration and Verification

All users must provide accurate and complete information during the registration process. You must be at least 18 years of age or meet the minimum legal gambling age requirement in your jurisdiction, whichever is higher. Casoola reserves the right to request verification documents at any time to confirm your identity, address, and payment method ownership.

Only one account per person, household, IP address, and payment method is permitted. Creating multiple accounts constitutes a breach of these casino terms and conditions and may result in account suspension and forfeiture of funds. You are responsible for maintaining the confidentiality of your login credentials and all activities conducted through your account.

The platform employs Know Your Customer procedures to prevent fraud, money laundering, and underage gambling. Failure to provide requested documentation within the specified timeframe may result in account restrictions or closure.

Deposits and Withdrawals

All financial transactions must be conducted using payment methods registered in your own name. Third-party payments are strictly prohibited under these Casoola casino terms and conditions. The minimum and maximum transaction limits vary depending on the selected payment method and your account status.

Withdrawal requests are processed after successful account verification. The platform reserves the right to conduct additional security checks before approving withdrawals. Bonus funds and winnings derived from promotional offers are subject to specific wagering requirements before becoming eligible for withdrawal.

All deposits are final and non-refundable except in cases of technical errors or duplicate transactions. Currency conversion fees may apply depending on your selected payment method and account currency.

Bonuses and Promotions

All promotional offers are subject to specific terms that must be reviewed before acceptance. Wagering requirements indicate the number of times bonus funds or winnings must be played through before withdrawal eligibility. Standard wagering requirements range from 30x to 50x the bonus amount unless otherwise specified in the promotion details.

Different game categories contribute varying percentages toward wagering requirement completion. Slots typically contribute 100%, while table games and live casino games may contribute between 10% and 20%. Certain games may be entirely excluded from bonus play.

Bonuses cannot be combined unless explicitly stated in the promotional terms. Maximum bet limits apply when playing with bonus funds, typically set at 5 EUR per spin or round. Exceeding this limit may void the bonus and associated winnings.

The platform reserves the right to modify, suspend, or cancel promotional offers at any time. Bonus abuse, including irregular playing patterns designed to exploit promotional offers, will result in bonus forfeiture and potential account closure.

Responsible Gaming and Account Closure

Casoola is committed to promoting responsible gambling practices. Users have access to various tools to manage their gaming activity, including deposit limits, loss limits, session time limits, and self-exclusion options. These controls can be activated through the account settings area.

Deposit limits can be decreased immediately but increases require a cooling-off period of 24 to 72 hours. Self-exclusion periods range from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account or create new accounts.

Users who wish to close their accounts permanently must contact customer support with their request. Account closure becomes effective within 24 hours of the request. Any remaining balance will be returned to you following the standard withdrawal procedures outlined in these terms and conditions.

The platform provides links to professional organizations offering support for problem gambling. Users experiencing gambling-related difficulties are encouraged to seek assistance from these resources.

Intellectual Property and Dispute Resolution

All content, software, graphics, and trademarks displayed on the Casoola platform are the property of the operator or its licensors. Users are granted a limited, non-exclusive license to access and use the platform for personal entertainment purposes only. Reproduction, distribution, or commercial use of platform content without written permission is strictly prohibited.

Any disputes arising from these casino terms and conditions will be governed by the laws of the jurisdiction in which the operator is licensed. Users agree to attempt resolution through the internal complaints procedure before pursuing external dispute resolution mechanisms.

The platform maintains detailed records of all transactions and game outcomes for the period required by licensing authorities. These records are considered final in the event of disputes regarding game results or account balances. Users have the right to request access to their personal data and transaction history.

These terms may be updated periodically to reflect regulatory changes or operational requirements. Continued use of the platform following amendments constitutes acceptance of the revised terms. Significant changes will be communicated through email or platform notifications.