Terms and Conditions

These terms and conditions govern your use of Casoola casino services and form a legally binding agreement between you and the operator. By registering an account or using any services provided by Casoola, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in their entirety. The operator reserves the right to amend these terms at any time, and continued use of the service constitutes acceptance of any modifications.

Account Registration and Verification

To participate in real money gaming at Casoola, you must be at least 18 years of age and meet all legal requirements for online gambling in your jurisdiction. During registration, you must provide accurate, current, and complete information including your full name, date of birth, address, and contact details. Only one account per person, household, IP address, and device is permitted. Creating multiple accounts will result in closure of all accounts and forfeiture of any balances or winnings. The operator reserves the right to request verification documents at any time, including but not limited to government-issued identification, proof of address, and payment method verification. Failure to provide requested documents within 30 days may result in account suspension and withdrawal of funds being withheld until verification is complete. You are responsible for maintaining the confidentiality of your login credentials and all activity conducted through your account.

Deposits, Withdrawals and Payment Terms

All financial transactions at Casoola casino must be conducted using payment methods registered in your own name. Third-party payments are strictly prohibited and will result in account closure. Minimum and maximum deposit and withdrawal limits apply according to the payment method selected and are displayed in your account cashier section. The following transaction limits apply:

All deposits must be wagered at least once before withdrawal requests can be processed. Withdrawal requests are subject to verification checks and may be delayed pending additional documentation. The operator reserves the right to request source of funds documentation for deposits exceeding €2,000 within a 30-day period. Currency conversion fees may apply when depositing or withdrawing in currencies other than euros. Casoola casino terms and conditions stipulate that any bonuses or promotional funds must meet specific wagering requirements before associated winnings can be withdrawn.

Bonuses and Promotional Terms

All bonuses, promotions, and special offers at Casoola are subject to specific casino terms and conditions which must be accepted before claiming. Wagering requirements apply to all bonus funds and must be completed within the specified timeframe, typically 30 days from the date of issuance. Failure to meet wagering requirements within the allocated time will result in forfeiture of the bonus and any associated winnings. Different games contribute varying percentages towards wagering requirements:

Maximum bet limits apply when playing with bonus funds, typically €5 per spin or bet. Exceeding the maximum bet limit whilst playing with bonus funds will result in forfeiture of the bonus and any winnings derived from it. Bonuses cannot be withdrawn and are deducted upon withdrawal request. Only one active bonus is permitted per account at any time. Bonuses are intended for recreational players only, and the operator reserves the right to void bonuses and winnings if evidence of bonus abuse is detected.

Game Rules and Fair Play

All games at Casoola operate using certified Random Number Generators to ensure fair and unbiased outcomes. Game rules, return to player percentages, and specific terms for each game are available within the game interface. Malfunction voids all pays and plays. In the event of a technical error, game rounds will be resolved according to the outcome recorded on the operator’s servers. The operator reserves the right to void bets and withhold winnings if irregular playing patterns are detected, including but not limited to exploitation of software vulnerabilities, collusion with other players, or use of automated betting systems. Maximum win limits may apply to certain games and are specified in the individual game rules. All bets are final once confirmed, and the operator is not responsible for errors made by players when placing bets. Any disputes regarding game outcomes must be reported within 30 days of the occurrence.

Account Closure and Responsible Gaming

You may close your account at any time by contacting customer support. The operator reserves the right to close or suspend accounts without prior notice if there is suspected breach of these terms and conditions, fraudulent activity, or failure to comply with verification requests. Upon account closure, any remaining balance will be returned to you following completion of all pending wagering requirements and verification procedures. Self-exclusion options are available for players who wish to take a break from gambling, with periods ranging from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account or create new accounts. Deposit limits, loss limits, and session time limits can be set within your account settings to promote responsible gambling. These limits take effect immediately for decreases and after 24 hours for increases. The operator is committed to preventing underage gambling and may request additional verification for accounts showing patterns inconsistent with the registered age. Any winnings obtained by underage players will be forfeited and accounts will be permanently closed.