Privacy Policy
This privacy policy outlines how Casoola handles, processes, and protects personal information collected from users accessing the platform. The document establishes the framework for data management practices and explains the rights available to individuals regarding their personal data. Understanding how information is gathered and utilised remains essential for maintaining transparency between the operator and users in Ireland.
Information Collection and Usage
Casoola collects various types of personal data to facilitate account management, verify identity, and ensure compliance with regulatory requirements. Information gathered includes identification details such as name, date of birth, postal address, email address, and telephone number. Financial data comprising payment card details, bank account information, and transaction histories are collected to process deposits and withdrawals. Technical information including IP addresses, browser types, device identifiers, and gameplay patterns are recorded automatically during platform usage.
The following table outlines the primary categories of data collected:
| Data Category | Information Types | Purpose |
|---|---|---|
| Personal Identity | Name, date of birth, address, identification documents | Account verification and regulatory compliance |
| Contact Details | Email address, telephone number, postal address | Communication and account notifications |
| Financial Information | Payment card details, bank account numbers, transaction records | Processing deposits, withdrawals, and financial verification |
| Technical Data | IP address, browser type, device information, cookies | Platform functionality, security, and user experience |
| Gameplay Information | Betting history, game preferences, session duration | Service improvement and responsible gaming monitoring |
This information serves multiple purposes including account creation, identity verification, payment processing, fraud prevention, regulatory compliance, customer support, and marketing communications where consent has been provided. The Casoola casino privacy policy ensures that data collection remains proportionate to the services offered and adheres to legal obligations under applicable data protection legislation.
Data Sharing and Third-Party Access
Personal information may be shared with selected third parties who assist in operating the platform and delivering services. Payment service providers receive financial data necessary to process transactions securely. Identity verification services access personal details to confirm user identities and prevent fraudulent activities. Regulatory authorities and licensing bodies may request information to ensure compliance with gambling legislation and safe gaming standards.
Technology partners providing software, hosting, and security services process technical data to maintain platform functionality. Marketing partners may receive limited information where explicit consent for promotional communications has been granted. Legal and professional advisors access data when required for dispute resolution or legal compliance purposes.
Data transfers outside Ireland occur when service providers operate in different jurisdictions. Appropriate safeguards including standard contractual clauses and adequacy decisions ensure that personal information receives equivalent protection regardless of location. No personal data is sold to third parties for their independent marketing purposes.
Data Retention and Security
Personal information is retained for specific periods determined by legal obligations, regulatory requirements, and legitimate business needs. Account data remains active throughout the duration of the customer relationship. Following account closure, information is retained for six years to comply with anti-money laundering regulations and potential dispute resolution requirements. Financial transaction records are maintained for seven years in accordance with accounting and taxation legislation.
Technical data and gameplay histories are stored for shorter periods unless required for ongoing investigations or legal proceedings. Marketing preferences are retained until consent is withdrawn or the account is closed. The following retention schedule applies:
| Information Type | Retention Period | Legal Basis |
|---|---|---|
| Account registration data | Duration of relationship plus 6 years | Regulatory compliance |
| Financial transactions | 7 years from transaction date | Tax and accounting obligations |
| Identity verification documents | 6 years after account closure | Anti-money laundering regulations |
| Marketing communications | Until consent withdrawn | Consent management |
| Technical logs | 12 months | Security and platform management |
| Gameplay records | Duration of relationship plus 6 years | Dispute resolution and responsible gaming |
Security measures protect personal data against unauthorised access, alteration, disclosure, or destruction. Encryption technologies secure data transmission and storage. Access controls limit information availability to authorised personnel only. Regular security assessments identify and address potential vulnerabilities. Staff receive training on data protection obligations and privacy practices.
Individual Rights and Control
Users possess specific rights regarding their personal information under data protection legislation. The right of access allows individuals to request copies of personal data held by the operator. Rectification rights enable correction of inaccurate or incomplete information. Erasure requests may be submitted where data is no longer necessary for its original purpose, though regulatory retention requirements may prevent immediate deletion.
Restriction rights allow individuals to limit how certain information is processed. Data portability enables transfer of personal information to another service provider in structured, commonly used formats. Objection rights permit challenges to processing activities based on legitimate interests, including marketing communications.
To exercise these rights, individuals should submit requests through the designated contact channels provided on the platform. Identity verification procedures apply to protect against unauthorised access to personal information. Responses to requests are provided within one month, though complex requests may require extended timeframes. No fees apply unless requests are manifestly unfounded or excessive.
Withdrawal of consent for marketing communications can be completed through account settings or unsubscribe links in promotional emails. This does not affect the lawfulness of processing conducted before withdrawal. Essential communications regarding account management, security, and regulatory matters continue regardless of marketing preferences.
Cookies and Tracking Technologies
Casoola employs cookies and similar technologies to enhance platform functionality and user experience. Essential cookies enable core features including account authentication, session management, and security functions. These cannot be disabled as they are fundamental to service delivery. Performance cookies collect anonymous usage statistics to identify technical issues and improve platform efficiency.
Functionality cookies remember user preferences such as language selection, display settings, and gameplay options. Marketing cookies track user behaviour across sessions to deliver personalised promotional content where consent has been provided. Third-party cookies from analytics and advertising partners may be placed with appropriate consent.
The following table summarises cookie categories:
| Cookie Type | Purpose | Duration | Consent Required |
|---|---|---|---|
| Essential | Authentication, security, core functionality | Session to 12 months | No |
| Performance | Anonymous usage analytics, error reporting | 12 months | Yes |
| Functionality | User preferences, settings, personalisation | 12 months | Yes |
| Marketing | Promotional content, advertising measurement | 12 months | Yes |
Cookie preferences can be managed through browser settings or the platform’s consent management tools. Disabling certain cookies may impact functionality and user experience. Information about specific cookies in use, including names, purposes, and expiration periods, is available through the cookie policy accessible on the platform. Regular reviews ensure that tracking technologies remain proportionate and transparent, supporting both operational requirements and privacy expectations for safe gaming environments.